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Artificial Intelligence Chatbots to Streamline Customer Service Tasks - AZO Robotics
A new study performed at the University of South Florida analyzes how emotion-expressing AI chatbots have the potential to impact customer service.
December 8, 2022Business News, Research and Innovation
Bots with feelings: Study explores deploying AI chatbots with emotions in customer service - Mirage
As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.
December 8, 2022Business News, Research and Innovation
Bots with feelings: Study explores deploying AI chatbots with emotions in customer service - Tech Xplore
As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.
December 7, 2022Business News, Research and Innovation
Bots with feelings: Study explores deploying AI chatbots with emotions in customer service - USF News
As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.
December 6, 2022Business News, Research and Innovation
Bots with feelings: Study explores deploying AI chatbots with emotions in customer service
As online retailers increasingly use artificial intelligence chatbots to streamline customer service tasks and replace their human counterparts, new research from the University of South Florida examines how emotion-expressing AI chatbots can impact customer service.
December 6, 2022Business News, Research and Innovation
USF professor patents ‘digital alibi’ technology - Catalyst
In between teaching computer science and engineering, Professor Sriram Chellappan spent the last several years brainstorming ideas that could help protect people wrongly accused of crimes.
November 29, 2022Business News, Research and Innovation
USF patenting new voice-enabled tech to better track location and identity - TampaBayInno
The University of South Florida is working on securing a patent for technology to better help users confirm their location and identity, all through the sound of their voice.
November 28, 2022Business News, Research and Innovation
New USF patent creates digital alibis
Researchers at the University of South Florida are in the process of licensing a new, patented technology that can more accurately confirm an individual’s identity and location using their voice. The technology, dubbed “Here I am,” creates an unforgeable, encrypted digital certificate on a user’s cellular device.
November 14, 2022Business News, Research and Innovation
USF researchers work to close gap in security to help prove it's you behind a device - Fox 13 Tampa Bay
Apps often have you press a button or enter a code on your phone to log in. But, a couple of University of South Florida professors are working to close a gap in security to prove it’s actually you behind the device and not an imposter.
November 11, 2022Business News
Polk County unemployment rate 3.2% in September, down 1.5% from a year ago - The Ledger
The unemployment rate in the Polk County region was 3.2% in September 2022, according to an employment report released Friday by the Florida Department of Economic Opportunity.
October 25, 2022Business News
Polk's July unemployment rate at 3.6%, lower than year ago - The Ledger
The unemployment rate in Polk County was 3.6% in July , which is 2.2 percentage points lower than the region's year ago rate of 5.8%, state figures show.
August 22, 2022Business News
USF, major Tampa hospital have big plans for helping to craft better leaders - Business Observer
Two of the biggest institutions in the region — a hospital and a university — near the successful end of the first year of a unique leadership program. Big expansion plans are on the horizon.
August 8, 2022Business News